Privacy Policy
At koox transfers, we value your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, store and protect your information.
1. Information Collected
We collect the following personal information from you:
- Your full name.
- Contact information (email, telephone number).
- Payment information.
- Location information related to the service requested (e.g., pick-up location and destination).
2. Use of Information
We use your information to:
- Process reservations and administer transportation services.
- Improve the quality of our services.
- Communicate with you about service changes or questions.
- Comply with our legal and tax obligations.
3. Online Payments
Online payments are processed through secure and certified platforms that comply with international security standards (such as PCI DSS). We do not store your full payment card details. The information is handled by trusted payment providers.
4. Information Security
Your information is stored securely in our databases and only authorized personnel have access to it. We use technical and organizational security measures to protect your information from unauthorized access, loss or disclosure.
5. Sharing Information with Third Parties
We do not share your personal information with third parties, except in the following cases:
- Service providers who assist us in providing our services (e.g., payment processors).
- When required by law or a competent authority.
6. User Rights
You have the right to:
- Access, correct or delete your personal information.
- Withdraw your consent to the use of your data at any time.
- Make a complaint to the relevant authority if you believe that we have breached data protection regulations.
7. Changes to the Privacy Policy
We reserve the right to update this policy at any time. We will notify you of any material changes by posting them on our website or by sending you a notice.
8. Contact
If you have any questions or concerns about this policy, please contact us at kooxtransfers@gmail.com.