Frequently Asked Questions (FAQs)

General Questions

How do I book a transfer from Cancun or Tulum airport?: You can book your transfer directly on our website, through our mobile application or by calling us at +52 998 215 5011.
Do you offer group or individual transfers?: We offer both individual and group transfers. You can choose the size of vehicle that best suits your needs when making your reservation.
What happens if my flight is delayed?: We monitor flights in real time to adjust pick-up times in case of delays. You don't have to worry about coordinating changes to your reservation.
What vehicles are available for transfer?: We have a modern fleet of vehicles including sedans, SUVs and vans. All are equipped with air conditioning and luggage space.
How are the transfer rates calculated?: Our rates are calculated according to the area and type of vehicle. You can check the exact prices on our reservation page or contact us for more details.
Do you accept online payments?: Yes, we offer secure online payments with credit cards, debit cards and platforms such as PayPal.
What is your cancellation policy?: You may cancel your reservation free of charge up to 24 hours prior to the service. Later cancellations may be subject to a fee.
Do you offer additional services such as stops at tourist sites?: Yes, you can request additional stops during your transfer, such as at tourist sites or restaurants. There may be an additional charge depending on the additional time required.
How do I identify the driver when I arrive at the airport?: Your driver will be waiting for you at the airport meeting point with a sign with your name on it. You will also receive the details of the vehicle and driver by text message prior to your arrival.
What happens if I have excess or bulky baggage?: If you have extra or bulky luggage, please inform us when you make your reservation so that we can assign you a suitable vehicle.